Purchasing terms

Updated 2018-10-03

Personal data processing

Our privacy policy applies as an appendix to the purchasing terms and governs how we process personal information.

Ordering

All purchases from marifix.se are expressly subject to the purchaser’s acceptance of these terms and other terms referred to herein.

To shop in the online store, the customer must be at least 18 years of age or have parental approval.

All purchases are confirmed with a written order confirmation via e-mail. We reserve the right to cancel orders, for example if the goods have run out or in the event of technical problems. In such cases, we always try to contact the customer in the first instance.

We make reservation for any errors in the text and images on the website, and reserve the right to substitute a product with an equivalent product. If the product is not substantially consistent with the description, the customer is entitled to lodge a complaint.

Payment

Visa/MasterCard

When paying by Visa/MasterCard, the purchase amount is reserved at the time of purchase. The amount is deducted after the product leaves the warehouse.


This payment option is free and secure.
The payment pages are security protected with encrypted SSL pages and certified by GeoTrust, 3-D Secure. The card information is thus treated securely and confidentially. Your card information is transmitted directly to your bank via protected links and is never stored with us. The payment system is provided by DIBS. DIBS is responsible for ensuring that all payment information is handled in accordance with the applicable PCI standard (read more about what PCI DSS means here).

The card will be charged in Euro in connection with delivery from our warehouse.

Delivery

Delivery of goods within Sweden takes place in cooperation with PostNord or DB Schenker, unless the customer has chosen to collect them in-store or unless otherwise agreed. Delivery outside Sweden can take place by agreement.

With the Schenker Parcel shipping method, the shipment is delivered by courier to the recipient's specified delivery address. Schenker PrivPak is delivered to the nearest package agent within Schenker’s network of agents.

Express orders

If you want extra fast delivery not covered by the regular procedures, or delivery using another mode of transport, additional costs for this will be charged by agreement.

Transport damage and faulty delivery

In the event of damage to the goods during transportation, or if the shipment is lost, we will replace it with new a product or refund the purchase amount.

In the event of an incorrect delivery, i.e. the accidental delivery of a product other than the one ordered, the recipient is obliged to notify the sender accordingly. Marifix will pay any costs for returning the goods.

Unclaimed shipments

Schenker PrivPak

Packages that have not been collected after 14 days are returned to Marifix. The customer is charged for all transportation costs for the shipment.

Schenker Parcel and System

Goods that could not be delivered to the recipient remain at Schenker’s terminal. The customer will be charged from day 4 at SEK 75/day. If the goods have not been collected after 15 working days, they are returned to Marifix and the customer is charged for all transportation costs for the shipment.

Cancellation right

The consumer is entitled to cancel the purchase by contacting the seller within 14 days of receipt of the goods. The customer is entitled to open the packaging and examine the product, but the product must be returned complete and intact in the original packaging. The cancellation right applies only to private individuals.

The cancellation right does not apply to goods manufactured according to customer’s instructions. Examples of this include tubes, chains, wires and ropes that are cut to the desired length.

Please note that you must contact us before the item is returned. Shipping costs for returns that do not relate to complaints or faulty deliveries are borne by the customer, who is also responsible for the items reaching us undamaged.

Complaints

A fault in the goods discovered after receipt by the customer grants the entitlement to lodge a complaint if the fault has arisen as a consequence of a fault that existed at the time of receipt.

Within six months of receiving the goods, the fault is deemed to have existed at the time of receipt, unless it can be demonstrated that it has arisen in some other way. The corresponding period is two years when purchasing building components intended to constitute a major part of a one or two-dwelling building.

The customer may thereafter cite faults up to three years after the goods have been received, and in such cases is responsible for demonstrating that the fault is original.

Complaints are made by contacting us no later than two months after the fault has been discovered. When a complaint is approved, Marifix is responsible for replacing or repairing the item or for refunding the purchase amount, as well as for any return shipping costs.

Force majeure

In the event of force majeure such as war, natural disasters, government decisions, strikes, failure to deliver by subcontractors or similar circumstances beyond our control which could not reasonably have been foreseen, Marifix is exempted from its obligations in this agreement.

Code of Conduct

Read more about the rights of employees at our foreign suppliers’ factories here.

Copyright

All content on the website, including text and images, is the property of Marifix and may not be copied or reused. Please contact us for permission to use material from the website.